Description

Description

Responsible for: –

Main duties:

1. Provides value added service to guests by providing high standards of service to meet or exceed guest expectations.

2. Communicates effectively with guests, co-workers and supervisors

3. Demonstrates teamwork by co-operating and assisting coworkers as needed

4. Performs other duties as necessary to provide service and teamwork

5. Provides prompt, courteous service by bussing, serving and setting tables

6. Accurately records, pre-checks and picks-up all food and beverage orders.

7. Serves guests their food and beverage orders in prompt and courteous manner.

8. Sets tables as needed prior to guest arrival.

9. Contributes to guest satisfaction by attending to restaurant guest needs.

10. Acquires a working knowledge of hotel, in-house facilities and local information to respond to guest questions in these areas as required.

11. Informs Supervisor or manager of any guest dissatisfaction.

12. Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance.

13. At all times projects a favorable image of Corp Executive Hotel to the public.

Other duties:

1. To report for duty punctually wearing the correct uniform and name badge at all times.

2. To provide a courteous and professional service at all times.

3. To maintain good working relationship as with colleagues, and all other departments.

4. To have a complete understanding of and adhere to the Hotel’s Policies relating to Fire, Hygiene, Health and Safety.

5. To maintain a high standard of personal appearance and hygiene at all times. To have a complete understanding of the Hotel’s employee handbook and adhere to the regulation contained within.

6. To carry out any other reasonable duties and responsibilities as assigned.

7. To attend all training sessions/programme that are requested by the Hotel’s Management.

Desired Skills & Experience

REQUIREMENTS • Positive attitude and good communication skills • Commitment to delivering a high level of customer service • Excellent grooming standards • Flexibility to respond to a range of different work situations • Ability to work under pressure and under own initiative • Previous experience atleast 1 year in the same field • Knowledge of hospitality • Degree level qualification in a relevant field would be advantageous • +1 year of relevant working experience
LOCATION
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EMAIL
recruitment@aakig.com